Returns & Refunds
We want you to be completely satisfied with your purchase. Learn about our hassle-free return process below.
30-Day Returns
Return any unused item within 30 days of delivery for a full refund or exchange.
Quality Guarantee
If you receive a damaged or defective product, we'll replace it or refund you immediately.
Free Return Shipping
We provide a prepaid return shipping label for all eligible returns within the continental US.
Our Return Process
Request a Return
Contact our customer service team or fill out the return form in your account to initiate a return.
Package Your Items
Carefully repackage the unused items in their original packaging if possible. Include your order number.
Ship & Refund
Use our prepaid shipping label and drop off your package. Refunds are processed within 5-7 business days.
Return Eligibility
Eligible Items
- Unopened and unused products in their original packaging
- Damaged or defective items (even if opened)
- Incorrect items shipped to you
Ineligible Items
- Used or opened products (except if defective)
- Items returned more than 30 days after delivery
- Gift cards and sample sizes
- Items marked as final sale or clearance
Refund Information
Refund Methods
We'll refund your purchase using the original payment method. Please allow:
- 1-2 business days for store credit
- 3-5 business days for credit/debit card refunds
- 5-7 business days for other payment methods
Refund Options
- Original Payment Method: Full purchase price including taxes
- Store Credit: Full purchase price plus 10% bonus value
- Exchange: We'll ship the new item once we receive your return
Frequently Asked Questions
How do I start a return?
You can initiate a return by logging into your account, going to your Orders section, and selecting the “Return Item“ option. You can also contact our customer service team by phone or email to begin the process.
Do I have to pay for return shipping?
No, we provide a prepaid return shipping label for all eligible returns within the continental US. For returns from Alaska, Hawaii, or US territories, please contact customer service for assistance.
Can I exchange an item instead of returning it?
Yes, we're happy to exchange items. When initiating your return, simply select the “Exchange“ option and specify which item you'd like instead. If the new item costs more, you'll be charged the difference; if it costs less, we'll refund the difference.
What happens if I received a damaged product?
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We'll send a replacement immediately or issue a full refund. In some cases, we may ask for photos of the damaged item.
Can I return a gift?
Yes, gifts can be returned for store credit or exchanged for another item. You'll need the order number or gift receipt. The refund will be issued as store credit to you, not to the gift purchaser.